Multi-Day Trip Policies

See our Adventure Tour Calendar to view all scheduled multi-day trip departures.

Reservations


RESERVATIONS

AOA’s guided tours are very popular and advanced planning is often necessary. We recommend making your reservations at least 3-5 months in advance. We can accommodate last-minute bookings provided space is available, so please call our office to check. You may reserve your trip by booking online on the individual trip page or calling our office (toll free 866-455-1601). Please allow at least 10 minutes to complete your reservation by phone. Reservation are not guaranteed until the AOA office has confirmed them and we have received the required payment.

Havasupai and Havasu Falls: AOA is a licensed outfitter on the Havasupai Indian Reservation. All of AOA’s trip departures on the Havasupai Reservation are subject to approval by, and to the policies and regulations of, the Havasupai tribal council. Changes to regulations for licensed outfitters, and any potential effects to AOA’s scheduled departures, are at the discretion of the tribe.

Grand Canyon Backpacking: Backcountry campsites in Grand Canyon National Park are not guaranteed until the park issues permits through a lottery system. Actual trip dates will be based on the permits secured (usually 4 months in advance).

In the event of changes in departure dates for either Grand Canyon National Park Backpacking trips or Havasupai trips, guests may transfer to alternative dates with AOA reservation staff approval. AOA is not responsible for additional expenses incurred by guests in preparing for the original dates or transferring to alternative dates (e.g., non-refundable air tickets, rental cars, hotel reservations, visa fees if applicable, gear, medical expenses, etc.).

Trip Planning Information

TRIP Planning

Once you have made your reservation with Arizona Outback Adventures, a confirmation packet containing detailed pre-trip planning information and a link to your reservation portal will be emailed to you. You will need to complete your client profile and sign your waivers no later than 60 days prior to your trip departure date.

Be sure to read your planning packet in detail. It will contain information such as:

  • Packing list
  • Training tips
  • Average temperatures in your destination
  • What to expect
Havasupai Trip Planning

If you are traveling to Havasu Falls on a guided AOA hiking trip, please be sure to read your trip packet thoroughly. The rising popularity of this destination has led to many visitors arriving unprepared for the challenge of the hike and the remoteness of the campground.

Please note that all of AOA’s hiking trips are designed around the hike itself. We do not utilize helicopter services on any of our trips. While helicopter flights to/from the rim do exist, this is not part of our services and should be reserved for emergency situations only. Should a participant on our tours decide to utilize the Havasupai helicopter for a non emergent purpose, you are choosing to remove yourself from AOA’s services, including guides, permits, transportation, and gear. We do this in order to provide the best customer experience for all our guests.

 

Payments and Cancellation

PAYMENTS

All prices are quoted in US dollars and are subject to change. We accept Visa, MasterCard, American Express, Discover, personal checks and cash.

DEPOSITS

A 30% per person deposit is required to hold your reservation on any trip. For your protection, it is always better to pay for all your travel arrangements by credit card.

BALANCE DUE

For standard AOA departures, the balance is due 60 days prior to your trip departure date. Trip balances will be automatically charged to your credit card on file. If you would like to pay the balance on a different credit card, you are able to do so through your client portal, or you may contact our office and we can arrange this over the phone

SOLO OCCUPANCY UPGRADE

All trip itineraries reflect double occupancy prices.  Most trips have additional costs if you are a single traveler who wishes to have a single room or tent, however some do not.  There are a limited number of single rooms/tents available on each trip.  If you are traveling alone, we will pair you up with another single traveler, of the same gender, unless otherwise requested.

DISCOUNTS

Please call our office for special group discounts.

CANCELLATION FEES

All cancellations must be made in writing via email or fax. Cancellation fees abide by the following schedule:

  • 91 or more days prior
    • Full refund for all trips EXCEPT Grand Canyon Rim to Rim 5-day and 3-day, and Grand Canyon Phantom Ranch Hiking, which require a $250 per person cancellation fee.
  • 61 to 90 days prior
    • Forfeit of deposit (30%)
  • 31 to 60 days prior
    • 50% of trip cost
  • 0 to 30 days prior
    • 100% of trip cost (no refund)

TRANSFERRING TRIPS

If you want to transfer your trip to another date, the above cancellation fees will apply.

Itinerary Changes/Trip Cancellation

ITINERARY CHANGES

Every attempt will be made to adhere to each trip’s published routes and itinerary; however, safety issues, weather or other extenuating circumstances beyond our control may result in unexpected changes.   Should these changes affect a guest’s travel plans, Arizona Outback Adventures is not responsible for additional expenses incurred by guests (e.g., non-refundable air tickets, rental cars, hotel reservations, visa fees if applicable, gear, medical expenses, etc.).

TRIP CANCELLATION

TRIP MINIMUMS

Each guided trip requires a minimum number of participants for departure.  Arizona Outback Adventures (AOA) reserves the right to cancel scheduled trips that do not meet minimum sign-up requirements (usually 4 guests).  If a cancellation is necessary, AOA will notify guests no less than 30 days prior to the departure date of their trip.  In the event of a trip cancellation, the options are:

Guests may select another departure date for an equivalent trip at no additional charge; AOA will operate the trip for an additional charge per guest based on the number of guests signed up 30 days prior to the departure date of the trip; or, AOA will provide a full-refund of any monies paid to AOA.

FORCE MAJEURE

AOA reserves the right to revise or cancel all or a portion of a trip for force majeure (e.g., terrorism, war, fire, flood or other natural disaster) or any other circumstances beyond our control.  If a trip is cancelled due to force majeure, AOA will make every effort to offer an alternative trip for the same departure and return dates with an itinerary that offers experiences similar to the original trip.  If AOA offers an alternative trip in place of the original trip, guests may choose to join the alternative trip or select another departure date for the original trip at no additional charge.

If a guest chooses to cancel altogether, cancellation fees will apply as outlined above.  In the event of AOA’s cancellation and AOA does not offer an alternative trip, full or partial refunds, if any, will be at AOA’s sole discretion.

In the event of cancellation by AOA, AOA is not responsible for additional expenses incurred by guests in preparing for the trip (e.g., non-refundable air tickets, rental cars, hotel reservations, visa fees if applicable, gear, medical expenses, etc.).

Travel Insurance

Travel Insurance

Why Purchase Travel Insurance?

Life happens, even on vacation. Travel insurance helps provide financial coverage for events such as trip interruption, lost luggage, closures or cancellations, and in the event of medical needs. Learn more about the various levels of coverage provided by AIG Travel Guard and get an anonymous quote by clicking below.

We recommend Travel Guard insurance.

 

Yosemite Backpacking

Learn more about a Yosemite Falls Backpacking trip with AOA

Cycling Trips

Learn more about guided road bike tours with AOA

Grand Canyon Backpack

Go on a guided Grand Canyon backpacking trip with AOA

Hiking & Camping Trips

Go on a guided hiking trip to Havasupai with AOA