AOA prides itself on having the best staff in the world of outdoor recreation, and we welcome both the seasoned working tour leader and the dedicated but inexperienced aspiring guide.
Day Tours Customer Service & Operations Coordinator – Full Time
AOA is looking to hire a Customer Service Operations Coordinator for the Day Tours department. This position will work closely with the bike shop and day tours team to coordinate day-to-day
Multi-day Logistics Coordinator – Full Time
This position is focused on managing tasks associated with trip planning prior to 30 days of a trip operating. This role mainly encompasses trip database management and securing vendors necessary to operate trip itineraries for the current year as well as future years. This role also manages and maintains all trip operation plans that are used in the field by guides to run a successful trip. The ideal candidate for this role is motivated to produce high quality results, takes great pride in their work, and must be comfortable in a dynamic, informal work environment.
Multi-day Administrative Coordinator – Full Time
This position is focused on gathering guest information and trip details from clients that is necessary for final paperwork associated with our field operations staff and guides. This role will be responsible for day to day client communication regarding trip questions and participant sign-ups. This role also manages multiple day to day deadline driven tasks such as rooming lists, meal counts, shuttle reservations and more. The ideal candidate for this role is motivated to produce high quality results, takes great pride in their work, and must be comfortable in a dynamic, informal work environment.
What does a guide do?
AOA prides itself on having the best guide staff. AOA specializes in providing a superior guest experience from the initial contact and the hotel pick-up to the on-trail meals and equipment condition. As a guide you will be responsible for leading tours, servicing equipment and ensuring guest safety and comfort. With training – your understanding of the natural highlights of the regions we operate in will be second to none. Your ability to transfer your knowledge efficiently and enthusiastically will underscore for our guests the natural wonders and beauty of the Southwest.
- A flair for dealing with people
- Advanced problem solving skills
- Experience as a leader
- First Aid and CPR certification
- Wilderness First Responder or EMT certification a plus
- Mechanically adept [mountain bike preferred]
- Schedule and work hours flexibility
- Knowledge of local history, geology, flora and fauna
- Enjoyment of hiking, mountain biking, rafting, and kayaking
- Willingness to learn new things
*As an AOA guide, you will be required to pass a DOT physical that tests your reflexes, balance, vision, hearing, endocrine system, and overall health relating to the safe operation of commercial vehicles. (NOTE: A commercial driver’s license (CDL) is not required).
Submit a job application.
Read all about becoming an outdoor guide in this blog post.
Professional Guides & Bike Mechanics
Are you an experienced guide? The multi-day tour department is always looking for experienced adventure guides to lead groups of clients on 2-14 day outdoor adventure trips across the American west. As a guide, you will be staffed on hiking, backpacking, road cycling, or mountain biking trips with accommodation styles ranging from basic camping to high-end lodge-based trips. AOA multi-day guides are professional guides who are seeking a career in the industry. Our guides focus on providing unparalleled customer service, food quality, well-researched and delivered local interpretation, and have the skill and demeanor to facilitate a safe and fun experience for our guests.
If you already have professional guiding or bike mechanic experience, we’d like to hear from you and consider you for employment right away.
Interested candidates should email their resume and cover letter to email@example.com.
New to guiding?
Twice a year, we invite interested applicants who have not worked as professional guides before to attend a Guide Evaluation Event. These events take place in early September and in early January, and we send invites to each one about a month prior. Our Guide Eval will offer potential new hires an opportunity to learn who we are, what we value, and for us to get to know you in an informal and active setting. Applications for beginning guides are accepted at any time, but responses will come as invitations to the next Guide Eval about a month in advance of the next scheduled event.
Our guests are saying:
“Thank you, thank you, thank you, for an amazing week. We felt cared for (spoiled even), protected, and adventurous. (The guides) made very strong, lasting impressions us. Their dedication, playful spirit and laid back nature made for a perfect combination. What an incredible feeling to be awe-inspired every day.”